Shipping policy
At PLAZÄ, we’re committed to delivering your order quickly, safely, and transparently. Please review our shipping policy below.
Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
During peak seasons or promotional periods, processing times may be slightly extended.
Shipping Rates & Delivery Estimates
Shipping charges and estimated delivery times for your order will be calculated and displayed at checkout.
Delivery times may vary depending on your location and carrier delays beyond our control.
Order Tracking
Once your order ships, you’ll receive a tracking number via email. Please allow up to 24 hours for tracking information to update.
Delays & Issues
PLAZÄ is not responsible for shipping delays caused by:
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Incorrect or incomplete shipping addresses
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Customs processing
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Carrier disruptions, weather, or other unforeseen events
If your order appears delayed or lost, contact us and we’ll do our best to help.
Customs, Duties & Taxes
International orders may be subject to customs duties, taxes, or fees imposed by your country. These charges are the customer’s responsibility and are not included in the item price or shipping cost.
Damaged or Missing Packages
If your order arrives damaged or incomplete, please contact us within 48 hours of delivery with photos and your order number so we can assist you promptly.
Contact Us
If you have any questions about shipping, please contact us at:
plazakualalumpur@gmail.com or +60124325795